What are the responsibilities and job description for the Manager, Global Security Goveranance position at Foundever?
Overview
The Global Manager of Security Governance primary responsibility is to support, assist and coordinate the Security Governance responsibilities for Foundever.
This individual must be able to work with market security leaders and Operations to promote security and fraud awareness amongst the employee population, as well as continually search for creative and enforceable means to proactively prevent/mitigate fraud and physical security violations.
Primary Job Responsibilities
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
The Global Manager of Security Governance primary responsibility is to support, assist and coordinate the Security Governance responsibilities for Foundever.
This individual must be able to work with market security leaders and Operations to promote security and fraud awareness amongst the employee population, as well as continually search for creative and enforceable means to proactively prevent/mitigate fraud and physical security violations.
Primary Job Responsibilities
- Support internal reporting tools and processes, including ownership assignments and tracking assignment completions. 30 %
- Will also take part in creating and updating policies.
- All security process for audits, policies, procedures, standards and training.
- Support the lifecycle management of security and fraud awareness in partnership with regional market security leadership. 20 %
- Internal communications and programs (EverConnect for example).
- SAT other trainings (help create, enhance and promote security culture).
- Facilitate the review, approval, and coordination of documents, ensuring stakeholder input and endorsement at every stage. 20 %
- Working with the existing knowledge base documents this individual will help maintain, update, and enhance the procedures, security whitepapers and overviews along with the respective subject matter experts.
- Actively work on training materials to familiarize employees with governance policies and procedures. 20 %
- Assist other Foundever Security personnel as needed. 10% --
- 5-7 years relevant security governance experience.
- Working knowledge of Common Security Frameworks such as ISO 27000 series, NIST SP 800 series, etc.
- Knowledge of Physical Security Control Systems.
- Report Writing/Briefing Capability.
- Ability to appropriately handle critical information and sensitive information.
- Effectively use Microsoft Office products, including Visio, in communication delivery.
- Proficiency in document management systems and software tools to include, but not limited to: Microsoft365, SharePoint, Power BI.
- Self-motivated, directed, well-organized and capable of working in a complex security environment with multiple local and international security requirements.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
- Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
- Gold Stevie Award Winner for Great Employers in 2024 and 2022
- We foster an exciting culture of creativity, connection, and commitment
- Competitive salaries, benefits, 401K contribution matching and paid time off.
- Onsite and remote work at home available (depending on the market).
- Growth opportunities through various development programs.
- Employee discounts.
- Excellent work culture.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
