What are the responsibilities and job description for the Seasonal Customer Service Representative position at Foundever?
Customer Service Associate
At Foundever™, we invest in our team through paid training and career growth-an impressive 84% of our managers are promoted from within. We prioritize exceptional customer service, offering top-tier CX solutions via inbound calls. As a seasonal Customer Service Representative, you'll provide support by addressing customer inquiries, troubleshooting issues, and ensuring a positive experience. Join us to be part of something extraordinary!
Location Requirements : Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT
Core Responsibilities :
- Handle inbound customer phone,chat and email communications
- Drive customer satisfaction, through chat and email interactions
- Navigate multiple systems and tools
- Ongoing training and skill development
Qualifications :
Work with us and enjoy :
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750 of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Military Friendly
Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
