What are the responsibilities and job description for the Client Care Specialist position at FOUNDRAE FINE JEWELRY?
WHO WE ARE :
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR : Client Care Specialist
POSITION SCOPE : The Client Care Specialist is responsible for providing an elevated client experience through all online / digital sales channels in a timely and skilled manner, while maintaining the standards and ethos of the FoundRae brand. The position will support both client facing selling and service activities as well as process back of house operational processes.
RESPONSIBILITIES : Sales
- Create an elevated digital sales and client experience and ensure client satisfaction
- Assist clients in finding the perfect pieces through digital channels while developing and maintaining relationships with each client
- Elevate the online to in person client experience by inviting and facilitating online clientele to shop in stores
- Share and communicate FoundRae's aesthetic and mission to clients
- Effectively communicate product knowledge, consistently staying up to date as new product is introduced
- Successfully reach weekly and monthly sales targets
- Support team colleagues and cover sales and service engagements when others are out of the business
- Respond to all inquiries and / or issues in and ensure a consistently efficient, professional and accurate manner while offering the highest level of service to all clients at all times
Client Care
Styling and Digital Assets
Client Outreach
Operations
REQUIREMENTS
The appointed candidate will be offered an hourly rate between $22.00 - $26.00 as well as the opportunity for variable compensation opportunities including commission and bonus, a comprehensive benefits package including : medical, dental, vision short and long-term disability, various paid time off programs, employee discount / perks and retirement plan.
Salary : $22 - $26