What are the responsibilities and job description for the Bilingual Program Advisor position at Fountain Life?
About Fountain Life
Fountain Life is changing healthcare from REACTIVE to PROACTIVE. We provide an innovative, fully integrated platform delivering best-in-class predictive, preventative, personalized, and data-driven health. We are your fiduciary, continuously monitoring the world for the latest breakthroughs in science and technology that can augment your healthspan, lifespan, and performance like never before. All in one place, in a spa-like experience. Welcome to your best life, lived well. Welcome to Fountain Life.
Responsibilities :
Must speak English and Spanish
- Business Development
o Identify and qualify inbound leads, as well as engage in outbound prospecting activities.
o Drive confidence through digital, voice, and video interactions positioning Fountain Life brand and services.
o Promote longevity services, provide education, and establish relationships to facilitate member onboarding.
o Actively listen to prospects to tailor solutions to their specific health needs and goals.
o Follow up with prospects at various stages in the sales cycle to nurture and maintain engagement.
o Document activity in CRM software for full visibility with internal and external team members.
o Guide the member and potential member down the path of a defined Customer Experience Journey and participate in the continuous improvement process.
o Develop and maintain strong relationships with potential and current members, fostering trust and credibility.
o Provide exceptional customer service by promptly responding to inquiries, delivering accurate information, and personalized touches.
o Collaborate with team members and leadership to optimize efficiency in lead outreach and relations.
o Coordinate with the marketing team to align messaging, campaigns, and lead generation efforts.
o Provide feedback on customer requests and preferences.
o Communicate with the Fountain Life operations team, to ensure a seamless member-experience.
PI259436626
