Executive Housekeeper Sophie Station

About us

Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately-owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort, and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments, and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease, and maintain. This diversified corporation is also involved in the construction industry with a year-round operation developing commercial properties.

Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American-made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain.

In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks.

Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.

Position Title: Executive Housekeeper

Position Summary: Plan, manage and assist with the work-flow of the Housekeeping Department. Manage the performance of the Housekeeping staff.

Duties:

• Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance

• Provide training and coaching regarding attendance, performance and behavior standards

• Manage employees assuring adherence to policies and procedures

• Plan and manage work requirements

• Plan, document and post employee work schedules

• Organize employees and dispatch to rooms in a timely manner

• Keep computer system updated with room status changes

• Support employees with supplies and additional help as needed

• Resolve employee conflicts and/or concerns

• Complete appropriate attendance and performance documentation and related employee discussions

• Inspect all areas of hotel to ensure employees are meeting cleanliness standards

• Remove from rooms, and properly dispose of any items containing alcohol

• Verify and receive supply orders

• Communicate with other hotel employees and managers as needed to meet guest’s needs and maintain smooth operation of hotel functions

• Manage and maintain department records and reporting

• Use and manage various equipment related to guest safety, security, and privacy

• Plan, conduct, attend and participate in meetings

• Manage, document and communicate damage, theft, and found articles in accordance with company policy

• Assist with all housekeeping related duties as needed

• Assist with all Houseman related duties as needed, to include warehouse receiving and inventory, and operation of scissor lift

• Operate company vehicle

• Observe health and safety precautions required to protect people, and hotel and guest property

• All other duties as assigned

Education, Knowledge and Skills:

• 2 years of experience in the housekeeping and/or janitorial field, preferably in the hospitality industry

• 2 years of experience conducting room inspections and/or quality control

• 3 or more years of Supervisory/Managerial experience

• Valid Alaska Driver’s License

• Driving record sufficient to meet company insurance standards

• Working knowledge of Microsoft Word, Excel and Outlook

• Strong customer service skills and knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction

• Strong oral and written communication skills, to include effectively conveying information with others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Able to complete tasks in a timely manner

• Able to work effectively both independently and as part of a team

• Able to lift and carry up to 30 lbs., including up and down stairs

• Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, standing, walking, bending, squatting, stooping, twisting, kneeling, reaching, tugging, pushing, pulling, lifting, carrying, and climbing and descending stairs; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to verbally communicate to exchange information; to see and hear within a reasonable range for an office/hotel environment with or without correction.

Work Values:

• Problem Solving – analyzing information and evaluating results to choose and implement the best solution

• Service Orientation – actively looking for ways to help people

• Concern for Others – being sensitive to others’ needs and feelings, and being understanding and helpful

• Tolerance – accepting criticism, and dealing calmly and effectively with high stress situations

• Dependability – being reliable, responsible, and dependable, and fulfilling obligations

• Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude

• Attention to Detail – being careful about detail and thorough in completing tasks

• Integrity – being honest and ethical

• Confidentiality – maintaining strict privacy of information, documents, etc.

Uniform:

• Black slacks

• Full, closed-toe and closed-heel shoes with slip resistant soles

• Employer provided shirt

Minimum Age: 21

All employees must meet professional grooming standards as per the Fountainhead Development, Inc. Handbook – Employee Personal Appearance.

Fountainhead Development, Inc. is a drug free workplace.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Describe your supervisory or management experience.

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising: 2 years (Required)
• Cleaning: 1 year (Required)

Ability to Relocate:

• Fairbanks, AK 99709: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $25