Night Security Specialist

About us

Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately-owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort, and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments, and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease, and maintain. This diversified corporation is also involved in the construction industry with a year-round operation developing commercial properties.

Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American-made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain.

In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks.

Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.

Position Title: Night Security SpecialistWedgewood Resort

Position Summary: Patrol and monitor property. Greet, transport, and provide luggage handling and information services for guests traveling to and from the hotel, airport, train station, and other possible locations.

Duties:

• Inspect and test vehicle equipment to ensure proper operation; log and report any concerns
• Maintain cleanliness of passenger vans
• Fill gas tanks, check oil and maintain vehicle upkeep as per a daily checklist
• Patrol and monitor property
• Respond to alarms and investigate disturbances and/or guest complaints
• Log security activities and irregularities
• Greet and welcome guests
• Lift and carry guest luggage up to 75 lbs., including up and down stairs
• Assist guests with entering and exiting a passenger vehicle
• Answer inquiries pertaining to hotel services, shopping, dining, activities, etc.
• Operate company vehicles
• Maintain a valid Alaska driver’s license
• Follow safety regulations and laws governing vehicle operation and ensure passengers follow relevant laws and regulations
• Transport guests to and from the hotel and various locations throughout the local area, to include the airport and train station
• Deliver items to guest rooms, to include cribs, coffee, room service, rollaway beds, towels, toiletries and other items upon request
• Sweep and/or shovel walkways as needed, depending on the season
• Assist with Houseman duties as needed
• Communicate with other hotel departments and shifts as needed to meet guest’s needs and maintain smooth operation of hotel functions
• Report damage, theft, and found articles to management
• Observe health and safety precautions required to protect people and property
• All other duties as assigned

Education, Knowledge and Skills:

• Valid Alaska Driver’s License
• Driving record sufficient to meet company insurance standards
• Previous passenger driving experience preferred
• Customer service experience preferred (hotel/hospitality specific is a plus)
• Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
• Knowledge of principles, methods and motorized vehicles required for moving people or goods

• Communication skills, to include effectively conveying information to others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Able to complete tasks in a timely manner
• Able to work effectively both independently and as part of a team
• Able to lift and carry up to 60 lbs., including up and down stairs
• Able to perform with sufficient physical ability and mobility to stand for prolonged periods of time; to sit, walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull ; to operate equipment requiring repetitive hand movement and fine coordination, to verbally communicate to exchange information; to see and hear within a reasonable range for a hotel environment with or without correction.

Work Values:

• Initiative – willingness to take on responsibilities and challenges
• Service Orientation – actively looking for ways to help people
• Attention to Detail – being careful about detail and thorough in completing tasks
• Concern for Others – being sensitive to others’ needs and feelings, and being understanding and helpful
• Tolerance – accepting criticism, and dealing calmly and effectively with high stress situations
• Dependability – being reliable, responsible, and dependable, and fulfilling obligations
• Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude
• Integrity – being honest and ethical

Work Location: Wedgewood Resort (Wedgewood Resort does not have elevators in all buildings)

Hours: C Shift = 10:00 pm to 6:00 am

Uniform:

• Black slacks
• Full, closed-toe and closed-heel shoes with slip resistant soles
• Employer provided shirt

Minimum Age: 21

All employees must meet professional grooming standards as per the Fountainhead Development, Inc. Handbook – Employee Personal Appearance.

Fountainhead Development, Inc. is a drug and alcohol free workplace.

Updated 04.19

Job Type: Full-time

Pay: From $16.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work Location: In person

Salary : $16