What are the responsibilities and job description for the Client Service Representative position at Four Lakes Veterinary Clinic?
Do you love animals and enjoy providing excellent customer service? Join our dedicated team as a Veterinary Receptionist / Client Service Representative (CSR) and help create a welcoming, stress-free experience for pets and their people!
Key Responsibilities:
Client Communication
- Greet clients and pets warmly—by name when possible
- Answer phones promptly and professionally
- Schedule appointments accurately by phone, email, and pet portal
- Provide clear pre-visit instructions (e.g., medication reminders)
- Redirect all medical questions to appropriate veterinary staff
- Confirm appointments the day prior
Monetary Tasks
- Perform daily opening/closing procedures
- Accurately enter charges and process transactions for products and services
Patient Care Support
- Maintain a calm, fear-free lobby experience for pets
- Record pet weights and check in patients via software
- Notify team members of patient arrivals
Cleaning & Facility Care
- Keep reception area clean, odor-free, and well-organized
- Assist in room cleanup between appointments if needed
- Stay proactive during slower times with clinic task list
Physical Requirements
- Ability to sit for extended periods
- Lift and carry up to 30 lbs with proper form
Professional Expectations
- Present yourself with empathy, professionalism, and respect
- Communicate clearly and courteously with clients and coworkers
- Be punctual, reliable, and a collaborative team member
✅ Ideal Candidate:
- Previous customer service experience (vet clinic experience is a plus!)
- Comfortable with multi-line phone systems and scheduling software
- Passion for animals and helping others
- Positive attitude, strong communication skills, and a team-first mindset
Why Work With Us? We’re a supportive, pet-focused veterinary team that values compassion, teamwork, and personal growth. If you’re looking for a meaningful role in a fast-paced environment where every day makes a difference, we’d love to hear from you!
Apply Today! Send your resume and a brief introduction to brenda@fourlakesvet.com or apply directly here!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
- animal related: 1 year (Required)
Ability to Commute:
- Madison, WI 53716 (Required)
Ability to Relocate:
- Madison, WI 53716: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
