Program Coordinator - Child Welfare

Position Details

What you will do?

As the Program Coordinator you will be responsible for providing the Program Manager with the necessary operational and leadership support to operate the site in an effective manner. The primary focus of this position is to supervise, coach and mentor the staff with best practices and behavioral management techniques. Specific responsibilities include:

Coaching & Leadership  

• Provide consistent and comprehensive training to all new employees in the program. 
• Serve as a mentor for all staff members by exhibiting best practices and appropriate behavioral management techniques.
• Observe interactions between staff and clientele on an ongoing basis for the purpose of staff coaching and future trainings.
• Oversight of daily schedule and staff adherence to daily schedule, including staff improvement on transitioning clients within the schedule.
• Initiate and implement scheduling changes as needed.
• Coach staff members and provide regular feedback on opportunities for improvement, especially in the areas of differential response to client situations. 
• Communicate with Program Manager regarding concerns, progress and all other relevant matters.
• Assist the Program Manager with scheduling, interviewing, problem resolution and other duties as assigned.
• Actively participates in team meetings to review case progress and provide best programming solutions.

Direct Care

• Know the population and is aware of individualized treatment plan.
• Provide consistent, individualized reinforcement to client behavior, using daily issues to teach and reinforce adaptive behaviors.
• Utilize a proactive/preventive method of intercepting problems to neutralize them before they escalate.
• Strategically utilize identified behavior management techniques and other de-escalation trainings to assist clients in developing appropriate behaviors.
• Assist clients in developing insight into their behaviors so that they learn to self-identify and self-correct.

Qualifications & Program Information

What you need:

You will need a High School diploma and 2 plus years of experience in working with children in a mental health setting.  Previous leadership experience and/or a Bachelor’s Degree in a Human Services related field of study is preferred.  Additional requirements include:

• Boundaries - Ability to establish, maintain and exhibit appropriate boundaries with clients & staff at all times.
• Responsive - Capacity to react and de-escalate issues in calm & collective manner.
• Dependability – Demonstrate reliable and consistent actions & behaviors, lead by setting a good example for others.
• Communication – Ability to provide constructive feedback and develop relationships built on trust.
• Positivity – Ability to express passion and commitment to the program while supporting and encouraging others.