What are the responsibilities and job description for the Quality Manager position at Four Oaks Family & Children Services?
Job Details
Position Details
What you will do?
As the Quality Manager you will be responsible for teaming with agency leadership and staff in planning and conducting quality activities for specified programs and services. This position will ensure that the organization is compliant with contract/grant terms, licensing, certification and accreditation standards. The Quality Manager also directly supervise and lead QPI staff as applicable. Specific duties include:
- Maintain an updated list of regulatory standards for your assigned programs and the locations.
- Serve as the subject matter expert to all staff members and make improvement recommendations.
- Document detailed instructions for all recurring assignments and ensures it the information is accessible to their supervisor and peers.
- Share progress with teammates and leadership toward key performance measures (inputs/outputs/outcomes).
- Facilitate and oversee Performance Improvement Plans.
- Ensure reviews are occurring and documented for open and closed cases within the regulatory requirements timeline.
- Compile, organize, retrieve and present data in a timely manner.
- Attend mandatory agency meetings; facilitate and prepare content for meetings as appropriate.
- Build trusting, credible relationships with partners to maximize impact of recommendations and collaborative work with leadership and staff.
- Ensure compliance with any licensing, audits and other compliance activities for assigned program(s). Assure tasks are completed and documented appropriately.
- Participate in and contribute to Quality Management Group including presentation of materials, leading the discussion as necessary, and completing assigned action items as discussed.
- Works with peers on cross-functional projects to assure agency consistency and to utilize strengths of various staff/programs.
- Produce and distribute monthly and quarterly internal and external reports.
- Provide direct leadership to other Quality staff including Quality Specialists, administrative staff, etc.
Why Work here?
Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member, you are eligible for:
- Medical, dental & vision insurance
- 401k Retirement plan
- Growth & Advancement opportunities
- Flexible Work Schedule
- Excellent paid leave time package
- 7 paid holidays
- Business casual work environment
Qualifications
What you need:
A Bachelor's Degree in relevant field of study (business, human services, psychology, etc.) is strongly preferred. Previous experience with quality/compliance in a social services capacity is preferred. Additional requirements include:
- Demonstrated ability to analyze and communicate data.
- Strong computer skills including Excel a Microsoft Office environment.
- Effective partnering and relationship building abilities.
