What are the responsibilities and job description for the Lodging Services Associate position at Four Points by Sheraton Detroit Novi?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This position is essential in providing excellent customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently. As the first point of contact for guests, you will play a crucial role in enhancing their experience at our hotel.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accurate billing and payment processing.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Maintain accurate records of room availability and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Assist with administrative tasks such as filing, data entry, and managing phone calls.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in a hotel or resort front desk role is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations and satisfaction.
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- Familiarity with hotel management software is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail to manage multiple tasks effectively.
- A passion for hospitality and creating memorable experiences for guests.
Join our team as a Hotel Front Desk Clerk where your contributions will be valued, and your commitment to exceptional service will help us create unforgettable experiences for our guests!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $15 - $16
