What are the responsibilities and job description for the Front Desk Hotel Clerk position at Four Points by Sheraton Houston Hobby?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional customer service to our guests while ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong communication skills, a welcoming demeanor, and a commitment to hospitality management.
Responsibilities
- Greet and check-in guests with a friendly and professional attitude.
- Manage reservations, cancellations, and modifications efficiently using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Process guest payments accurately and maintain an organized cash drawer.
- Conduct nightly audits of accounts to ensure accuracy in billing and reporting.
- Address any guest complaints or issues promptly and effectively to ensure satisfaction.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other departments to enhance guest experiences and resolve any operational issues.
Experience
- Previous experience in a front desk or guest services role within the hotel or resort industry is preferred.
- Strong customer service skills with an emphasis on hospitality management principles.
- Proficiency in phone systems and multitasking in a fast-paced environment.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
Join our team and contribute to creating memorable experiences for our guests while developing your career in hospitality!
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Holidays
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Houston, TX 77017 (Required)
Ability to Relocate:
- Houston, TX 77017: Relocate before starting work (Required)
Work Location: In person
Salary : $13