What are the responsibilities and job description for the Front Desk Agent PM position at Four Points by Sheraton Jacksonville?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Process reservations and assist with modifications or cancellations as needed.
- Maintain front desk operations, including answering phone calls and managing the hotel’s phone systems.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Foster positive guest relations by addressing concerns or complaints in a professional manner.
- Assist with administrative tasks as necessary to support hotel management.
Qualifications
- Previous experience in hospitality management or hotel front desk operations preferred.
- Knowledge of guest services principles and practices within a resort or hotel setting.
- Familiarity with night audit procedures is a plus.
- Strong verbal communication skills; multilingual abilities are highly desirable.
- Proficient in using phone systems and basic computer software applications.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- A friendly demeanor with a commitment to providing outstanding guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Jacksonville, FL 32256 (Required)
Ability to Relocate:
- Jacksonville, FL 32256: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16