What are the responsibilities and job description for the Front Desk Agent position at Four Points by Sheraton Little Rock Midtown?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Provide information about hotel amenities, services, and local attractions.
- Maintain accurate records of guest information and transactions.
- Perform night audit duties as required, ensuring all financial transactions are balanced.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing reservations and room assignments effectively.
Skills
- Strong phone etiquette to communicate professionally with guests.
- Knowledge of hotel management systems and front desk operations.
- Excellent guest relations skills to foster positive experiences for visitors.
- Proficiency in customer service principles, ensuring guests feel valued and cared for.
- Experience in guest services within a resort or hospitality setting is preferred.
- Ability to perform night audit tasks accurately when needed.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $13 - $14
