What are the responsibilities and job description for the Front Desk Agent position at Four Points by Sheraton Midland?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and care.
- Provide information about hotel amenities, services, and local attractions.
- Maintain accurate records of guest information and reservations using phone systems and hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing billing processes, including payments and adjustments.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in hospitality or customer service is preferred; experience in a hotel or resort setting is a plus.
- Strong communication skills with the ability to interact positively with guests and team members.
- Proficient in using phone systems and basic computer applications related to front desk operations.
- Excellent problem-solving skills with a focus on guest satisfaction.
- Ability to work flexible hours, including weekends and holidays as needed.
- A commitment to maintaining high standards of professionalism in all interactions.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Midland, TX 79706 (Required)
Work Location: In person
Salary : $14