What are the responsibilities and job description for the Senior Sales Manager position at Four Points by Sheraton Richmond?
Four Points by Sheraton delivers everything you need to unwind on the road. Our classic design is woven with modern details to make sure you’re in for a stylish stay. The brand offers contemporary spaces, comfortable beds and productive workspaces, plus fast, free Wi-Fi and delicious food on-site. Get down to business in our flexible meeting space, as we have everything you need to host meetings & business events for groups large and small. And as part of Marriott Bonvoy, guests and meeting planners can earn and redeem points at 6,700 hotels in 130 countries.
Four Points by Sheraton Richmond is a 195 room hotel proudly managed by SMI Hotel Group, boasts 11,000 square feet of meeting space and the most stunning outdoor event space in the greater Richmond area.
BENEFITS:
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Company paid life insurance
- Company paid short-term and long-term disability insurance
- Company paid accident and medical indemnity insurance
- Early access to earned wages
JOB SUMMARY:
This position is responsible for generating new business and maintaining existing clients/Market Specific accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Effective management skills to ensure achievement of overall financial results, guest satisfaction and positive employee relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Sales: Accountable for achieving business revenue goals and established Personal Performance Expectations and activity goals. Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling/coordinating/detailing guestrooms, meeting space and food and beverage service at Four Points by Sheraton Richmond hotel.
2. Revenue Maximization: Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
3. People Management: Motivates staff by setting goals, providing ongoing feedback and rewarding/recognizing employees for jobs well done.
4. Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools such as STAR® report, reader boards and other market intelligence to drive business.
5. Guest Service: Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
6. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Must be flexible in work schedule as needed.
Experience/Knowledge/Skills/Abilities: 2-3 years of Hotel Sales Manager experience, preferably in a full-service hotel. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
SMI Hotel Group recruits the best and brightest, to support our mission of delivering the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law
