What are the responsibilities and job description for the Front Desk Associate position at Four Points by Sheraton?
The Four Points by Sheraton Albany hotel is looking for a candidate who is genuine, friendly, thoughtful, and resourceful. One who cares enough to go the extra mile to give our guest an exceptional experience at our beautiful property. Galaxy LightSpeed experience preferred, hotel front desk experience is preferred. Must have good attendance and great personality. Must have schedule flexibility.
- Effectively achieving full guest satisfaction.
- Processing guest charges and payments accurately.
- Dependability, professionalism, attention to detail and follow-through are critical elements to the position.
- Ability to maintain a positive attitude in all situations.
- Solid computer skills.
- Ability to work flexible schedule including morning, afternoons, evenings, overnights, holidays and weekends.
- Excellent communication skills; must possess a strong team spirit.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Makes, confirms, and cancels reservations.
- Assists management with any inquiries or special projects to be completed.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Paid jury duty
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16 - $17
