What are the responsibilities and job description for the Front Desk Associate position at Four Points by Sheraton?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring smooth operations at the front desk. The ideal candidate will possess strong organizational skills, excellent phone etiquette, and the ability to manage multiple tasks efficiently. As the first point of contact for our clients, you will play a vital role in creating a welcoming atmosphere and maintaining a positive experience for all visitors.
Responsibilities
- Greet and welcome guests as they arrive, ensuring a friendly and professional atmosphere.
- Manage front desk operations, including answering phone calls, responding to inquiries, and directing visitors appropriately.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
- Assist with scheduling appointments and managing calendars for staff members.
- Handle administrative tasks such as filing, organizing documents, and maintaining office supplies.
- Provide excellent customer service by addressing guest needs and resolving issues promptly.
- Maintain confidentiality of sensitive information while adhering to company policies.
- Collaborate with other departments to ensure seamless communication and service delivery.
Experience
- Previous experience in an office management or front desk role is preferred.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Proficient in data entry with attention to detail.
- Excellent phone etiquette and interpersonal skills for effective communication with clients and team members.
- Experience in full service hotels is a plus but not required.
- candidates are encouraged to apply as it enhances communication with diverse clientele.
- A background in administrative support or customer service will be beneficial in this role.
Join our team as a Front Desk Associate and contribute to creating an exceptional experience for our clients while developing your skills in a dynamic environment!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $13 - $14
