What are the responsibilities and job description for the Front Office Manager position at Four Points by Sheraton?
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Ptosh Hotels core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all guest services department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
-Associate’s or Bachelor’s degree preferred.
-2 to 5 years hospitality related experience.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods.
Job Type: Full-time
Pay: $13.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Front desk: 2 years (Required)
Work Location: In person
Salary : $13 - $18
