What are the responsibilities and job description for the Hotel Assistant General Manager position at Four Points by Sheraton?
Hotel Assistant General Manager Job Description
Job Overview:
As a Hotel AGM, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and maintaining high standards of service. You will lead a team to deliver top-notch hospitality services and manage all aspects of the hotel efficiently.
Responsibilities:
- Provide outstanding customer service by addressing guests' needs and concerns promptly and professionally.
- Supervise and coordinate hotel staff, including front desk agents, housekeeping, maintenance, and other departments.
- Ensure smooth check-in and check-out processes for guests.
- Manage reservations, room assignments, and accommodation availability.
- Implement and maintain hotel policies and procedures to uphold quality standards.
- Monitor financial performance, budgeting, and cost control measures.
- Oversee housekeeping operations to ensure cleanliness and maintenance standards are met.
- Handle guest inquiries, requests, and complaints in a timely and effective manner.
- Conduct regular inspections of the property to ensure safety and cleanliness.
- Collaborate with vendors, suppliers, and contractors to maintain facilities.
- Recruit, train, and evaluate staff members to enhance team performance.
Skills:
- Excellent phone etiquette and customer service skills.
- Proficiency in phone systems and hospitality management software.
- Multilingual abilities are a plus in a diverse guest environment.
- Strong background in hotel or resort management.
- Experience in guest services and supervising teams effectively.
- Knowledge of human resources practices for hiring, training, and scheduling.
This position offers a competitive salary commensurate with experience. The working hours wvary based on the hotel's operational needs. If you are a dedicated professional with a passion for hospitality management and ensuring guest satisfaction, we invite you to apply for the Hotel Manager role at our establishment.
Note: This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of responsibilities or requirements.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
Experience:
- Hotel management: 2 years (Preferred)
- Hospitality: 4 years (Preferred)
Ability to Commute:
- Peoria, IL (Required)
Ability to Relocate:
- Peoria, IL: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000
