What are the responsibilities and job description for the Night Auditor position at Four Points by Sheraton?
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing guest relations, performing nightly audits, and providing exceptional customer service to ensure a pleasant experience for all guests. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to hospitality.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Provide excellent guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
- Manage check-ins and check-outs for guests arriving or departing during the night shift.
- Maintain accurate records of all transactions and prepare daily reports for management.
- Utilize phone systems effectively to communicate with guests and staff.
- Ensure the safety and security of the hotel premises during overnight hours.
- Assist with any administrative tasks as needed, including data entry and filing.
Skills
- Strong guest relations skills with a focus on providing exceptional customer service.
- Experience in hospitality or resort environments is preferred.
- Proficiency in night audit procedures and practices is a plus.
- Excellent phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with phone systems and hotel management software is beneficial.
- Ability to work independently while maintaining a high level of professionalism in all interactions.
This position is ideal for individuals who thrive in a dynamic environment and are passionate about delivering outstanding service in the hospitality industry.
Job Type: Full-time
Pay: $14.75 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Night shift
Ability to Commute:
- Bentonville, AR 72712 (Required)
Ability to Relocate:
- Bentonville, AR 72712: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15
