What are the responsibilities and job description for the Front Desk Agent position at Four Points Little Rock Midtown?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and efficient experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage multiple tasks effectively.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and requests promptly, providing assistance with reservations, room assignments, and special needs.
- Operate phone systems to answer calls, take messages, and provide information about hotel services and local attractions.
- Conduct night audits as required to ensure accurate financial reporting and compliance with hotel policies.
- Maintain a clean and organized front desk area while ensuring all necessary supplies are stocked.
- Collaborate with other hotel departments to enhance guest experiences and resolve any issues that may arise.
- Uphold high standards of phone etiquette when communicating with guests over the phone.
Experience
- Previous experience in hospitality or customer service roles is preferred.
- Familiarity with front desk operations in a hotel setting is advantageous.
- Knowledge of hospitality management principles will be beneficial.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong communication skills, both verbal and written, are essential for effective guest interactions.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where your contributions will directly impact the satisfaction of our guests!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Overtime
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Little Rock, AR 72204 (Required)
Ability to Relocate:
- Little Rock, AR 72204: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14