What are the responsibilities and job description for the Bar Service-Cocktail Server XB position at Four Queens Hotel and Casino?
Provides prompt and courteous beverage service to casino guests in designated gaming areas
Qualifications
Education
High school diploma or the equivalent.
Licenses
Non-Gaming Card
Health Card
Tam Card
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak and understand English. This is normally acquired through a high school diploma.
Visibility requires maintaining a professional appearance and providing a positive company image to the public.
Work may include weekends, nights, and early mornings.
Must be able to deliver a tray of beverages weighing 15 pounds.
Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
Must be able to tolerate areas containing secondary smoke and high noise levels. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time.
Physical Requirements
Specialized Work Experience
Offers complimentary beverages to casino guests in designated gaming areas.
Acknowledges and greets guests in a friendly manner.
Maintains a clean and well-stocked workstation in accordance with established health and safety guidelines.
Performs required duties in a courteous and efficient manner.
Other duties as assigned.
Surroundings
move throughout the company facility for most of the shift.
Sitting
on a regular basis
Standing
for prolonged periods
Walking
for prolonged periods
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
10 lbs to 25 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
infrequently
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Take food and beverage orders from patrons.
Ensure that customers are enjoying their meals and take necessary steps to correct any problems.
Ensure that service areas are stocked with all supplies including food, coffee, tableware, and linens.
After patrons have finished dining, ensure that counters and tables are clean.
Ensure that sugar, salt, pepper, condiment, cream, and napkin containers are filled.
Take all dishes and glasses that you have removed from counters or tables to the kitchen for cleaning.