What are the responsibilities and job description for the Gift Shop-Gift Shop Cashier position at Four Queens Hotel and Casino?
Assists customers with purchasing merchandise in a friendly and courteous manner. Ensures merchandise is neatly displayed. Assists with marking and pricing merchandise and directed.
Qualifications
Education
High school diploma or the equivalent.
Licenses
Health Card
Tam Card
Non-Gaming Card
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak and understand English. This is normally acquired through a high school diploma.
Must have legible handwriting.
Visibility requires maintaining a professional appearance and providing a positive company image to the public.
Work may include weekends, nights, and early mornings. Must be able to work on own, without constant supervision.
Physical Requirements
Specialized Work Experience
Assists customers with merchandise purchases.
Ensures that all applicable health and safety precautions are followed.
Accurately operates cash register. Makes change and processes credit card and room charges in an efficient and accurate manner.
Assists with merchandise stocking and ticketing. Ensures that merchandise is neatly displayed and in proper area.
Other duties as assigned.
Surroundings
spend time indoors in air-conditioned areas.
Sitting
infrequently
Standing
for prolonged periods
Walking
infrequently
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
infrequently
Lifting
10 lbs to 25 lbs
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
for prolonged periods
Grasping/grabbing with hands
for prolonged periods
Pushing and Pulling
infrequently
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.