What are the responsibilities and job description for the Receptionist position at Four Rings Ii Associates Inc?
About Us: [Company Name] is a customer-focused dealership dedicated to providing exceptional service and creating a welcoming environment. We are looking for a professional and friendly Receptionist / Switchboard Operator to be the first point of contact for our customers.
Job Purpose: The Switchboard Operator intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. As the dealerships front-line contact with the public, the Receptionist must always represent the dealership in a professional and friendly manner.
Essential Duties:
- Greet showroom customers and determine the nature of their visit.
- Intercept all incoming calls and determine the appropriate recipient.
- Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
- Take thorough messages, indicating the callers first and last name, company name (if applicable), the time, and the message the caller wishes to leave.
- Communicate messages to the appropriate parties in a timely manner.
- Provide basic information to callers who have general questions.
- Update and distribute the company telephone roster when necessary.
- Perform other duties as needed.
- Prepare outgoing mail for delivery to the post office.
- Type correspondence, forms, and other documents as assigned.
- Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Ongoing training and development opportunities
- High school diploma or equivalent.
- Previous experience as a receptionist, switchboard operator, or in a similar customer service role is preferred.
- Excellent communication and interpersonal skills.
- Professional appearance and attitude.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks simultaneously.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Familiarity with office equipment (e.g., printers, fax machines).