What are the responsibilities and job description for the Dental Clinic Manager position at Four Rivers Community Health Center?
General Summary: An exempt management position dedicated to Four Rivers Community Health Center's mission and values. The Dental Office Manager is responsible for all aspects of the Front Desk operations including patient appointments, working with billing manager, and patient satisfaction. The Dental Office Manager is also responsible for managing dental assistants and oral surgery assistants as well as collaborating with the Smile Mobile Coordinator in developing and maintaining relationships with school personnel. Assists with ordering supplies and equipment.
Essential Job Responsibilities:
- Provides direct supervision to Patient Service Representatives in the dental clinic. Responsible for hiring, training and evaluation of all front desk staff. Responsible for coordinating PTO, approving time sheets and providing front desk coverage as needed.
- Works collaboratively with CDO and Director of Dental Services to develop and implement scheduling template that ensures patient access and quality of care. Provides ongoing training to front desk staff on dental schedule and access.
- Monitors patient satisfaction through suggestion cards and patient satisfaction surveys.
- Works directly with Billing Office Manager with regards to patient balances, collections, payment plans and insurance credentialing
- Works directly with dental assistants, Smile Mobile Dentist and Dental Director to order supplies and communicates capital equipment needs to CFO and CEO
- Identifies and develops relationships with area school districts, daycares, and other locations where Smile Mobile can provide dental care. Responsible for coordinating the Smile Mobile schedule and providing necessary patient paperwork prior to the Smile Mobile providing dental services. Works directly with CEO and CFO on identification of areas of dental need in the service area and development of partner relationships.
- Supervises the Smile Mobile driver; coordinates relocation of the mobile unit, maintenance needs and potential down-time.
- Represents YCHC dental program at back-to-school registration, health fair and community events. Coordinates additional staff attendance and acceptable programming with CEO. Other duties as assigned
Education: High school diploma
Associates Degree in Business Administration preferred or Certified Dental Assistant
Experience: Minimum one year of experience as a dental assistant or dental office manager
Other Requirements: None
Performance Requirements:
