What are the responsibilities and job description for the Customer Service Director position at Four Roses Distillery?
Key Responsibilities:
- Manage daily operations of both visitor centers, including staffing, inventory, and facilities maintenance
- Oversee the development and implementation of guest experience programs, including trade and VIP tours, Bar 1888, and retail and inventory management
- Cultivate a team culture that emphasizes respect, diversity, and excellence in customer service
- Analyze data and reports to monitor business trends and make strategic decisions to achieve targets
