What are the responsibilities and job description for the Customer Service Supervisor position at Four Roses Distillery?
Job Details
Four Roses Distillery is seeking a Customer Service Supervisor to lead our customer-facing team and provide exceptional customer service. The successful candidate will have a strong background in customer service, hospitality, and retail management.
About the Role
- The Customer Service Supervisor will be responsible for leading a team of staff members and ensuring that all aspects of customer service run smoothly and efficiently.
- They will oversee the day-to-day operations of the customer-facing team, including managing customer inquiries, resolving issues, and providing excellent customer service.
- The role will also involve working closely with the Marketing Department to develop and implement marketing strategies to promote the Visitor Center and increase sales.
Key Responsibilities
- Lead a team of staff members and ensure that all aspects of customer service run smoothly and efficiently.
- Oversee the day-to-day operations of the customer-facing team.
- Manage customer inquiries and resolve issues.
- Work closely with the Marketing Department to develop and implement marketing strategies.
Requirements
- 5 years of experience in a supervisory role in guest/customer service/retail/hospitality.
- Demonstrated proficiency in MS Office (Excel, Word, PowerPoint, Access).
- Ability to work well under pressure and meet deadlines.
- Excellent communication and interpersonal skills.
