Guest Experience Hospitality Associate

Introduction

The Hospitality Associate, Distillery Visitor Center (VC), is expected to provide an overall exemplary experience to every guest, and focuses primarily on retail, ticketing and general hospitality functions for the VC. As the first point of contact for visitors, vendors, and VIP Guests, the goal for this role is to provide a truly distinctive, high-end experience on every occasion. The Hospitality Associate will guide the guest through the experiences available, develop rapport and ensure our visitors leave with a positive impression of Four Roses. The Hospitality Associate, Distillery VC, reports directly to the Supervisor, Distillery VC and to Lead Guest Experience Host, Distillery VC in Supervisor's absence or as notified.

Summary / Objective

The Hospitality Associate, Distillery VC, will uphold our commitment to excellence, maintain and disseminate product information readily, maintain the visual standards of the brand and provide knowledge to our guests through approved communication and procedural guidelines. An enthusiastic, positive attitude and team mentality are required. The Hospitality Associate works to operate daily function of retail, cash handling, and inventory function including restocking, supply and organizational management. They will provide necessary support for various VC daily functions. The Hospitality Associate, Distillery, will maintain in-depth knowledge of our inventory and Bourbon, and have basic knowledge of the brand, history and products, to be provided on a continuing basis, in addition to basic knowledge of the Bourbon Tourism, Hospitality and Retail industries.

Essential Functions

Time Allocations

• Major Responsibilities 80%

Retail Functions

Customer Service and Hospitality

Support Functions

Inventory Processing

Sales Promotion & Cross-Functional Initiatives

Assists in Marketing related functions and activities as necessary

Other Job Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Must have open availability

Average 35-40 hrs. / week unless otherwise needed or agreed upon

Job Related Information

The Hospitality Associate, Distillery VC, has no direct reports.

While performing the duties of this job, will work outdoors, in production environments and in a climate-controlled environment with minimal safety / health hazard potential. Standing, walking, minimal sitting, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use; frequent stressful conditions (cardiovascular). Could be exposed to infrequent fumes or airborne particles, moving mechanical parts and vibration as could be expected in any OSHA compliant operation and may be occasionally exposed to a variety of extreme conditions in the distillery / warehouse / bottling environment.

Travel may be required between Kentucky locations and nearby suppliers.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing stairs, as the job requires to facilitate tours both indoors and outdoors. Ability to work in changing climates dependent on the season (hot, cold, snow rain etc.). Ability to lift at least 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Wednesday - Saturday 8 : 15am - 4 : 30pm EST

Sunday 11 : 15am - 4 : 30pm EST

Closed Monday and Tuesday

Open Availability is required.