What are the responsibilities and job description for the Visitor Center Operations Director position at Four Roses Distillery?
About the Job
Four Roses Distillery is seeking an experienced Visitor Center Operations Director to manage the daily operations of our Visitor Center. The successful candidate will have a strong background in customer service, hospitality, and retail management.
About the Role
- The Visitor Center Operations Director will be responsible for overseeing the day-to-day operations of the Visitor Center, including managing the guest experience, retail storefront maintenance, and daily, weekly, and monthly functions.
- They will work closely with the Marketing Department to develop and implement marketing strategies to promote the Visitor Center and increase sales.
- The role will also involve coordinating events, such as tours and tastings, and ensuring that all necessary preparations are made.
Key Responsibilities
- Oversee the day-to-day operations of the Visitor Center.
- Manage the guest experience, including responding to customer inquiries and resolving issues.
- Work closely with the Marketing Department to develop and implement marketing strategies.
- Coordinate events, such as tours and tastings.
Requirements
- 5 years of experience in a supervisory role in guest/customer service/retail/hospitality.
- Demonstrated proficiency in MS Office (Excel, Word, PowerPoint, Access).
- Ability to work well under pressure and meet deadlines.
- Excellent communication and interpersonal skills.
