What are the responsibilities and job description for the Customer Service Representative position at Four Seasons Building Products?
We are always looking for talented people to join our team. Due to our growth and expansion, we frequently have openings available in multiple disciplines across many locations. We are focused on the long-term growth of every employee that becomes part of our Four Season’s family.
We are seeking a Customer Service Representative to join Four Seasons Sunrooms and Windows, located in Holbrook, New York . Four Seasons is one of the largest manufacturers of sunrooms, screen enclosures, and greenhouses and solutions for outdoor living spaces. Four Seasons is a solid, growth- driven company delivering quality products. Through over 20 locations across the US, we serve contractors with their building product’s needs.
In this role, you will be responsible for entering and processing customer orders, answering phone calls, and responding to emails regarding order inquiries and status updates. You will also work closely with various teams to resolve order issues and ensure a seamless customer experience. The ideal candidate will have strong communication skills, be organized, and excel at multitasking in a fast-paced environment.
Responsibilities:
- Breakdown customer orders and input them into the ERP system (Syteline).
- Communicate openly with internal teams to meet customer needs.
- Provide solutions to customer problems and support office operations to ensure smooth, efficient, and customer-friendly processes.
- Stay updated on new products, services, procedures, and tools by attending departmental and company meetings.
Qualifications:
- Experience using Microsoft Office is required.
- Prior experience in a customer-facing role or related position involving issue resolution is preferred.
- Proficiency in Excel; experience with sales or CRM systems is a plus.
- Strong organizational and multitasking skills, along with excellent communication abilities for customer interaction.
There are many advantages to coming on board with Four Season Building Products Group. Whether you are at the beginning of your career or are joining us with years of experience, we have you covered.
- Competitive starting pay
- Vacation, Sick, Personal and Holiday time off
- Affordable medical, vision, dental insurance plans
- 401(k)plan
- On-the-job training, coaching, and mentoring
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your desired hourly rate?
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $16 - $21
