What are the responsibilities and job description for the Assistant Director of Food & Beverage position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
Join our AAA Five Diamond property in Central Florida!
The Opportunity
Assistant Director of Food & Beverage
Who We Look For
The Assistant Director of Food and Beverage is a senior manager who works closely with the Director to ensure our guests receive the highest level of food quality and service. In addition, they oversee the development of the team, developing an annual budget, and ensuring full adherence to company core and culture standards. Due to the scope of our F&B operation - which includes five different styles of restaurant outlets, extensive in-room dining and a large banquet program - candidates should be experienced in directing multiple departments and a workforce with differing levels of management. They should have a solid track record of developing others, leading a diverse and dynamic team, and partnering well with multiple culinary teams.
Responsibilities
Comprehensive Benefits
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
Join our AAA Five Diamond property in Central Florida!
The Opportunity
Assistant Director of Food & Beverage
Who We Look For
The Assistant Director of Food and Beverage is a senior manager who works closely with the Director to ensure our guests receive the highest level of food quality and service. In addition, they oversee the development of the team, developing an annual budget, and ensuring full adherence to company core and culture standards. Due to the scope of our F&B operation - which includes five different styles of restaurant outlets, extensive in-room dining and a large banquet program - candidates should be experienced in directing multiple departments and a workforce with differing levels of management. They should have a solid track record of developing others, leading a diverse and dynamic team, and partnering well with multiple culinary teams.
Responsibilities
- Follow up with guest concerns to ensure satisfaction. Communicate requests and complaint with other F&B managers
- Understand, implement, and monitor all sales promotions and encourage feedback from team members.
- Know and maintain safety and sanitation standards to provide team members and guests with a safe environment.
- Create programs to increase sales through employee incentive plans and programs to increase guest satisfaction.
- Maintain communication with the Executive Chef on developing and creating menus, culinary organization, and procedures.
- Follow up with guests who are dissatisfied with any service provided in the F&B area.
- Analyze daily operation reports, monthly and yearly financial statements, and labor costs.
- Work in fast-paced and customer service-oriented environment; perform duties under pressure and meet deadlines promptly
- Create an environment that empowers team members to deliver best in class results
- Communicate effectively with team members at various levels in the organization in verbal and written form.
- Mentor and develop skills within the Food Beverage Team to enable them to grow within their role and the company
- Coaching and mentoring other leaders within the department
- Consistent approach accountability to ensure the constant delivery of excellent guest service
- Recruit, select, train, and coach Team Members
- Passion for being innovative and the ability to quickly adapt to changing environments/demands
- Competent in using various resort IT systems daily (Micros experience is a plus) and keeping accurate records of revenue and booking levels.
- Minimum of 5 years of Food & Beverage and Hotel/Resort experience.
- Previous management experience in a property of similar size and nature.
- A sincere willingness to provide service to residents, guests, and peers.
- Good organizational skills, with the ability to work independently.
- Ability to function well under pressure, set priorities and adjust to changing conditions.
- High work ethic, with a sense of responsibility for the role filled within our team.
Comprehensive Benefits
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits package
- Medical Insurance after 30 days of employment
- Employer-paid Dental and Vision insurance
- 401(k) and Retirement Plan Matching
- Employee Assistance Program
- And so much more!
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
