What are the responsibilities and job description for the Director of Rooms position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
Join the Four Seasons Napa Valley Family! We are looking for a Director of Rooms!
The Four Seasons Resort and Residences Napa Valley is looking for a Director of Rooms who will direct and control the activities of the Front Desk, Concierge, Guest Services, Housekeeping, Laundry, and Spa. This position is part of the Executive Team/Planning Committee.
About The Role
The Director of Rooms will oversee the entire Rooms Division and ensure that standards are met, guests and employees are satisfied, and problems are promptly resolved. The Director of Rooms will take actions that maximize the profit of the division. This person will have strong leadership, interpersonal, and analytical skills, be able to prioritize and adapt to the operation's changing needs, a solid work ethic, good business acumen, and a passion for service. Must be an experienced operational leader capable of overseeing the Resort in the absence of the General Manager. Prior experience in a mixed-use residential hotel is preferred.
What You Will Do
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
Join the Four Seasons Napa Valley Family! We are looking for a Director of Rooms!
The Four Seasons Resort and Residences Napa Valley is looking for a Director of Rooms who will direct and control the activities of the Front Desk, Concierge, Guest Services, Housekeeping, Laundry, and Spa. This position is part of the Executive Team/Planning Committee.
About The Role
The Director of Rooms will oversee the entire Rooms Division and ensure that standards are met, guests and employees are satisfied, and problems are promptly resolved. The Director of Rooms will take actions that maximize the profit of the division. This person will have strong leadership, interpersonal, and analytical skills, be able to prioritize and adapt to the operation's changing needs, a solid work ethic, good business acumen, and a passion for service. Must be an experienced operational leader capable of overseeing the Resort in the absence of the General Manager. Prior experience in a mixed-use residential hotel is preferred.
What You Will Do
- Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
- Reviews and monitors staff schedules in all Rooms Division departments. Monitors their activities to ensure that standards are met, the staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.
- Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.
- Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction.
- Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.
- Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
- Works harmoniously and professionally with co-workers and supervisors.
- Assume authority of the General Manager in his/her absence.
- Applicants are required to have five to seven years' experience with a diversity of Operations management positions. Specifically, excellent knowledge of all aspects of Rooms Division Operations.
- A college degree is required, preferably specializing in hotel/restaurant management, business administration, or equivalent experience.
- Requires attention to detail and problem-solving skills, as well as a passion for customer service.
- Strong leadership and interpersonal skills.
- Flexibility to meet the demands of a 24-hour operation.
- Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
- Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
- Excellent personal presentation and interpersonal skills.
- Ability to multi-task in a high-volume and demanding environment.
- Valid Driver’s License required and a clean driving record.
- Salary Range: $140,000- $155,000, depending on experience
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay after 1 year of employment
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- 401k Retirement Plans
- Full Time availability
- Flexible for early morning, mid-day, and evening shifts
- Must be available to work weekends and holidays
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Salary : $140,000 - $155,000
