Front Desk Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is looking for Front Desk Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Four Seasons Hotel Miami

Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami’s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami’s most alluring and vibrant destinations recommended by in-house experts.

Responsibilities

• The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures.
• The ability to ensure a smooth operation of registration and cashiering functions of the Front Office.
• The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
• The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required.
• The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.
• The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
• The ability to escort VIP and return guests to their rooms.
• The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments.
• The ability to handle guest complaints and keep management informed as necessary.
• The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
• The ability to work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
• The ability to keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
• The ability to ensure maximization of revenues and control of expenses in all areas under control.
• The ability to assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
  
  

Preferred Qualifications And Skills

• College degree.
• Five years hotel experience including rooms and food and beverage.
• Computer experience.
• Reading, writing and oral proficiency in the English language.
• Three years department head in Rooms Division.
• Strong supervisory and managerial skills.
  
  

Benefits Four Season Employees Enjoy

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!
  
  

About Us

• https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
• https://www.instagram.com/fsmiami/?hl=en
• https://www.instagram.com/edgemiami/?hl=en
• https://www.fourseasons.com/miami
• https://twitter.com/fsmiami?lang=en
  
  

Visa Requirements

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf