What are the responsibilities and job description for the Guest Services Manager - Four Seasons Hotel Boston position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.
Join a diverse and talented team in Boston
We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.
The Role
Four Seasons Hotel Boston has an opening for a Guest Services Manager who will be responsible for managing our Front Drive Team. This manager will be responsible for scheduling, training, leading, and guiding the team to ensure a cohesive, friendly, engaging and productive work environment.
We are looking for individuals with a high level of engagement and excellent communication skills. Individuals who have a special talent for ensuring our guests feel at home and receive the highest levels of service, passionate and motivated leaders with excellent interpersonal and relationship-building skills to work with cross-functional teams and inspire them, have the highest level of integrity and transparency, strong business acumen, and have an exceptional eye for detail. Must be able to de-escalate conflict, work well under pressure and perform as an exemplary problem solver.
Previous experience of 3 years in a leading role in the Hospitality Industry is required. Experience within Four Seasons preferred. Positive attitude and willing to learn is a must. This position requires an applicant with an open and flexible schedule and the ability to work mornings, evenings, weekends, overnights and holidays.
What To Expect From Your Work Experience
http://www.fourseasons.com/boston
https://www.facebook.com/FourSeasonsHotelBoston
https://www.twitter.com/FSBoston
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.
Join a diverse and talented team in Boston
We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.
The Role
Four Seasons Hotel Boston has an opening for a Guest Services Manager who will be responsible for managing our Front Drive Team. This manager will be responsible for scheduling, training, leading, and guiding the team to ensure a cohesive, friendly, engaging and productive work environment.
We are looking for individuals with a high level of engagement and excellent communication skills. Individuals who have a special talent for ensuring our guests feel at home and receive the highest levels of service, passionate and motivated leaders with excellent interpersonal and relationship-building skills to work with cross-functional teams and inspire them, have the highest level of integrity and transparency, strong business acumen, and have an exceptional eye for detail. Must be able to de-escalate conflict, work well under pressure and perform as an exemplary problem solver.
Previous experience of 3 years in a leading role in the Hospitality Industry is required. Experience within Four Seasons preferred. Positive attitude and willing to learn is a must. This position requires an applicant with an open and flexible schedule and the ability to work mornings, evenings, weekends, overnights and holidays.
What To Expect From Your Work Experience
- Be part of a cohesive team with a singular focus on creating the best possible guest experience
- Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
- Be encouraged to demonstrate your professional passion
- Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company
- Be rewarded with market-leading pay and a comprehensive benefit plan
- Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
- Receive a complimentary meal when at work in our employee restaurant.
http://www.fourseasons.com/boston
https://www.facebook.com/FourSeasonsHotelBoston
https://www.twitter.com/FSBoston
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
