What are the responsibilities and job description for the Learning & Development Manager position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Yacht I
With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.
679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
About The Role
The primary responsibilities of the Shipboard Learning & Development Manager is to facilitate service training for all FSY departments onboard the vessel, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as FSY ambassador. While the Learning & Development Manager focuses on the FSY departments, he / she works in cooperation with the on-board Yacht GM for the benefit of the operation. This position reports to the Director of People & Culture, shipboard and Shoreside.
What You Will Do
Minimum of 3 years of experience as professional Trainer in the fields of luxury hotels and/or onboard cruise line. Great knowledge about F&B, Housekeeping and general service procedures. Must have previous sea going experience in same or similar capacity.
What We Offer
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Yacht I
With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.
679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
About The Role
The primary responsibilities of the Shipboard Learning & Development Manager is to facilitate service training for all FSY departments onboard the vessel, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as FSY ambassador. While the Learning & Development Manager focuses on the FSY departments, he / she works in cooperation with the on-board Yacht GM for the benefit of the operation. This position reports to the Director of People & Culture, shipboard and Shoreside.
What You Will Do
- Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping and other departments as necessary.
- Prepare and facilitate professional service training for all FSY departments.
- Conduct customer service training job specifically like:
- * Departmental Familiarization
- * Product Familiarization (venues and concepts)
- * Body Language, Verbal Etiquette, Personal Image
- * Guest Recognition
- * Anticipating Guest Needs
- Facilitate basic supervisor and management training like:
- Coordinate and support new hire familiarization
- Follows up on progress and integration with new hire
- Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to FSY procedures.
- Support Cross Training program
- Oversee the Learning Management System (Cruise Control)
- Other duties as assigned
Minimum of 3 years of experience as professional Trainer in the fields of luxury hotels and/or onboard cruise line. Great knowledge about F&B, Housekeeping and general service procedures. Must have previous sea going experience in same or similar capacity.
- Fluent in written and spoken English.
- Ability to communicate effectively with senior management.
- Confident talking in front of an audience that include HODs and senior manager.
- Good administrative skills, organized with great time management.
- Experienced in coaching middle managers.
- Adherence to specific scheduled working hours, yet being flexible to operational requirements.
- Ability to interact professional in an international team
- Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment.
- Easily adapts to change
- Cruise Ship Experience
- Task and Group Trainer Certification
- MBTI Certification Required computer skills
- Proficient in MS Office (PowerPoint, Word, Excel and Outlook)
- Knowledgeable in using onboard systems like Otalio and Cruise Control
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Dry Cleaning for Employee Uniforms while onboard
- Complimentary Employee Meals while onboard
- 4 months on/2 month off
