Ranch Assistant Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury wellness enclave set within the pine-covered mountains of Lanai. At Sensei Lanai, A Four Seasons Resort, experience an adults-only, luxurious wellness enclave on the secluded Hawaiian island of Lanai. Create a personalized journey featuring wellness consultations, spa treatments in a private hale, fitness and well-being classes, lectures and exciting island activities, as well as dining by Nobu. Unmatched hospitality, reputable experts and an extraordinary setting combine to offer a completely customized experience to discover your greatest well-being.

Aloha! Four Seasons Resorts Lana'i is seeking a Ranch Assistant Manager

JOIN OUR 'OHANA

The Ranch Assistant Manager will assist in managing the operation of the Lana'i Ranch including hospitality, safety, training and care of animals.

Job Responsibilities

• Assist with managing the Ranch operation to include but not limited to animal care, barn operation, retail shop, pasture maintenance, trail maintenance, equipment training and maintenance.
• Manage Lana'i Ranch staff and training.
• Conduct all administrative duties as required for the Lana’i Ranch.
• Seek out opportunities for guest-centric experiences.
• Measures results (challenges, successes, etc.) and communicates on a regular basis to Island Activities Manger.
• Coach staff to achieve culture standards & core standards of Four Seasons.
• Manages the activities in order to ensure adherence to Four Seasons standards, policies & safety procedures.
• Oversee the day-to-day operation.
• Assist with scheduling staff according to labor standards.
• Ensures a safe environment at all times for guests and staff.
• Ensures operational rules, policy and procedures are followed at all times.
• Conduct individual and business affairs in the highest ethical and legal fashion.
• Establish and contribute to safe, supportive, creative, enthusiastic, and cooperative working environment for all.
• Assists with development of specific objectives, performance standards, and individual development plans for all personnel; responsible for regularly providing progress with each person.
• Build strong communication links with peers and employees.
• Comply with all company policies and standards.
  
  

Other Job Responsibilities

• Handles communication with guests including explanation of riding lessons, handling complaints, guidance, training, technical experience and safety instruction. Supports Wranglers with handing guests' complaints and requests.
• Assists with trail rides as needed
• Supervise and assist in transportation for guests between the Resorts and the Ranch.
• Manage and assist in the appearance of the ranch with barn, trail and pasture maintenance.
• Control Inventories, stacks and stores feed and other essentials in storage containers.
• Documents work activities and maintain maintenance manuals at the ranch.
• Handles vouchers and billing for retail items and ranch fees.
• Oversee the cleanliness of facility to include restrooms.
• Ensure the cleaning, fueling and maintaining all equipment, carts and vehicles for the operation are completed as needed.
• Other duties as assigned.
  
  

Job Qualifications/Requirements

• Experience working at a ranch operation required
• Experience and/or knowledge of UTV operation
• Requires excellent written and verbal communication and organizational skills
• Requires relating to people in a friendly and professional manner.
• Requires working to established procedures and maintaining reliable work attendance
• Requires verbal communication skills and ability to follow oral and written instructions
• Able to think and make effective decisions quickly and react in stressful situations
• Ability to create effective working relationships with people.
• Must be able to maintain a positive attitude and work under pressure
• Ability to consistently meet deadlines in a timely fashion
• Willing to work nights, weekends, and holidays
• Computer and typing skills required
• Ability to regularly sit, talk and listen.
• Ability to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Ability to lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distant vision and color vision.
• Must be able to work for sustained periods of time maintaining concentrated attention to detail.
• Ability to work in a noisy environment, in dim lights and hot/cold temperatures.
• Must have current First Aid/CPR certification.
• Must have a valid driver’s license.
  
  

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

FOUR SEASONS RESORTS LANA'I

On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience - presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts - frequently listed among the world's finest - Four Seasons combines the very best of Lana'i. Four Seasons Resorts Lana'i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 & 2021 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana'i, the opportunities are endless and so are the experiences!

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

What To Expect

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!
  
  

We look forward to receiving your application, mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf