What are the responsibilities and job description for the Shore Experience Manager-Shipboard position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Yacht I
With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.
679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
About The Role
The primary responsibilities of the Shore Experience Manager are to manage the Shore Experience Concierge team and head up the Shore Experience Department.
What You Will Do
What We Offer
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Yacht I
With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.
679 ft in length // 34,000 Gross Tonnage// 95 Suites // 1:1 Guest/Staff Ratio
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
About The Role
The primary responsibilities of the Shore Experience Manager are to manage the Shore Experience Concierge team and head up the Shore Experience Department.
What You Will Do
- Overall management of the Shore Experience department.
- Effectively promote and manage FSY shore excursions, overland tours and private arrangements for each individual voyage.
- Manage all shore-related FSY activities and liaise with Director of Rooms & Guest Experience teams.
- Manage the creation of bespoke arrangements for all guests
- Confirm tour and private arrangements with shore tour operators in a timely manner.
- Assign and supervise duties to Shore Experience Concierge team and communicate with Guest Service Specialists in the tour related areas, to ensure efficient and smooth FSY guest services.
- Manage dispatch and tour operation, check critical tour components, and recommend improvements. Work with tour operators to survey new tour opportunities.
- Verify invoices and authorize payment for all shore experience related services.
- Manage the financials of the department.
- Follow and execute Hotel Policies as set in the Hotel department Standard operating procedure (SOP)
- Be familiar with FSY, Environmental, Safety and Security Policy and carry out the policies and procedures as appropriate to their position.
- Minimum of 5 years of related experience in luxury hotels and/or onboard cruise line.
- Fluent in written and spoken English.
- Excellent communication skills
- Standard accounting skills, ability to comprehend & manage sales budget.
- Ability to interact with the luxury market and high net worth guests.
- Vast port knowledge in line with experience in a similar position.
- Willingness and personality to work within structured shipboard environment.
- Must have previous sea going experience
- Previous luxury ship experience
- Additional Languages such as Spanish, French, or German
- Proficient in MS Office (PowerPoint, Word, Excel and Outlook)
- Proficiency in hotel management and shore experience management software systems
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Dry Cleaning for Employee Uniforms while onboard
- Complimentary Employee Meals while onboard
- 4 months on/ 2 off
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