What are the responsibilities and job description for the Assistant Front Office Manager position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Sensei L?na'i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of L?na'i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one's greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths - Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique - itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort's 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.
RESORT ASSISTANT MANAGER
Sensei L?na'i, A Four Seasons Resort, is looking for a Resort Assistant Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams' have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU'LL DO
The Resort Assistant Manager is an essential member of the Front office team dedicated to providing exceptional quality and service to our guests. Responsibilities will include, but not limited to the following :
- Overseeing Manager on Duty aspects of the Front Office operation
- Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
- Coordinates arrivals, departures and billing requirements for all guests. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Assures that all financial and credit procedures are followed. Follows up on credit problems with Director of Front Office and / or Credit Manager. Reviews all paid-outs, rebates, Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services and hours of operations.
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Works harmoniously and professionally with co-workers and supervisors.
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
- Innovating and discovering new techniques of improving efficiency with the Front Office and heightening the Guest Experience.
- Scheduling employees, maintaining track of vacation requests and ensuring all scheduling is in line with the Union CBA.
- Strategic planning, execution, motivation within Front Office to ensure guests are receiving the best Guest Experience when inquiring about upgrades. Proper record keeping and preparing monthly pay outs for team members.
- And More!
WHAT TO BRING
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS :
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us :
Twitter : https : / / twitter.com / FSLanai
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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf
Salary : $70,000 - $75,000
