What are the responsibilities and job description for the Guest Experience Specialist position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.
About the role
Four Seasons Hotels and Residences New Orleans is seeking candidates to join its dynamic Guest Experience team as a Guest Experience Specialist. The Guest Experience Specialist at Four Seasons New Orleans is an integral part of the Guest Experience Department and Guest Relations Hotel Team, whose main objective is to ensure our guests are well looked after from pre arrival to post departure. This role will respond to various guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations, local expertise, and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies
What you will do
- Focus on VIPs such as Elite, HRGs, Suite Buyers and other guests as indicated.
- Handles all guest interactions with the highest level of hospitality and professionalism.
- Completes the majority of administrative duties for the Guest Experience team including pre arrival, itinerary build out, in house check ins and post stay follow up.
- Accommodating special requests whenever possible while seeking "golden nuggets" to personalize stays.
- Create surprise and delight moments where applicable.
- Daily guest interactions.
- Assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Supporting the concierge departments during busy periods and collaborating on guest itineraries.
- Supporting the Guest Experience Manager and others is the delivery of luxury guest experiences.
Daily Function
Daily duties include, but are not limited to :
What you bring
What we offer :
Schedule & Hours :
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
