What are the responsibilities and job description for the In Room Dining Order Taker - Full Time position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Located on the southeastern coast of the pristine island of L?na'i, lies the secluded retreat of Four Seasons Resort L?na'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu L?na'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
IN ROOM DINING ORDER TAKER
The Four Seasons Resort L?na'i is looking for an In Room Dining Order Taker who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams' have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU'LL DO
The In Room Dining Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Always just a telephone call away, around the clock, the In Room Dining team provides a wide selection of food and beverage options delivered to the comfort of guests' rooms. Responsibilities include, but are not limited to, the following :
- The In Room Dining Order Taker receives all guest requests for an In-Room Dining experience.
- They are an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists. This position makes recommendations to accommodate guests' preferences and dietary restrictions.
- This role oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards
- Attention to detail and a strong work ethic. We are looking for an individual who possesses an affinity for guest service!
- Attention to detail, the ability to problem solve and multitask are required as this position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English.
- The ability to assume responsibility of the department in absence of a manager is essential.
- The In Room Dining Order Taker ensures all orders meet Four Seasons Standards and Sequence of Service and any guest complaints are promptly shared with the Room Service Manager for immediate follow up.
- And More!
WHAT TO BRING
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS :
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us :
Twitter : https : / / twitter.com / FSLanai
Facebook : https : / / www.facebook.com / FourSeasonsResortsLanai
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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf
Salary : $21
