What are the responsibilities and job description for the PM Ravello Host position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
Join our AAA Five Diamond property in Central Florida!
The Opportunity : PM Ravello Host
Who We Look For :
We are looking for an individual who can provide dining support in our on-site, modern Italian cuisine specialty restaurant, Ravello.
Responsibilities :
- Maintaining the reception area and entrance in all aspects of stocking and cleanliness
- Assist the department managers with training of new employees as requested
- Retain all assigned wardrobe in accordance with established standards and uniform guidelines
- Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
- Observe the guests, ensure satisfaction with their experience at Ravello, speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Greet guests in a positive, friendly manner and make them feel welcome
- Aim to give the best possible service, in the least obtrusive manner
- Maintain the safety and security of the restaurant / bar premises
- Identify guests' preferences and their personal information : regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.
- Inform our guests about any upcoming events at Ravello or the resort
- Ensure that guests are informed regularly about their table status if there is a delay
- Communicate with Ravello managers and other hosts / hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy
- Keep the working environment clean, tidy and presentable
- Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area, i.e., "good afternoon madam, good evening sir"
- Utilize the guest's name
- Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
- Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
- Ensure appropriate language is used when speaking to guests, use guidelines issued during training
- Listen to and understand the details of guests' inquiries, take notes if necessary
- Accommodate if guests have any special requests or allergies, etc.
- Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
- Relate all information given to you by the guest to the Manager on Duty
Daily Duties :
Minimum Qualifications :
A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.
Comprehensive Benefits
Four Seasons Hotels & Resorts, Employer of Choice
The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf
