What are the responsibilities and job description for the Social Media & Public Relations Coordinator position at Four Seasons Hotels Limited?
About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location : An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.
Four Seasons Hotel Denver is seeking a Social Media & Public Relations Coordinator with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine's "100 Best Companies to Work For."
The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
Join our Team
Work on a team that is built around building connections, celebrating individual character and craftmanship. Four Seasons Hotel Denver is rated AAA 5 Diamond. We are located in the heart of Denver's theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa.
Responsibilities
Social Media and Digital - 60%
- Create curated content with direction from the Director of Public Relations to ensure it amplifies key messages and tells a story consistent with our hotel and Four Seasons brand identity, while managing and monitoring the hotel's presence on Social Media networks (primarily Instagram, Facebook and Twitter) in conjunction with input and support from the Director of Marketing
- Responsible for guest and community engagement on relevant social media channels
- Utilize available programs to integrate proper User Generated Content
- Manage on-line and social reputation for Hotel and Restaurants, manage content and implementation for all (integrated) social media initiatives and web content with PR Agency / Contractor and DOSM
- Contribute regularly to Corporate social media initiatives, and implement local social media partnerships for cross-promotional opportunities
- Manage social media analytics, monitoring tools and report results and findings
- Monitor the hotel's presence (Hotel and Outlets) on all relevant websites, including review sites such as Revinate, Google, Trip Advisor, Facebook, Yelp, etc. in addition to other online communities, ensuring content is accurate and updated according to the Minimum Operating Standards
- Work closely with internal departments to resolve customer service issues in digital spaces and provide clear social direction to each department at the Hotel, ensuring all conceptual and creative ideas meet objectives and timelines
- Ensure leads and potential business opportunities are flagged and followed-up on by appropriate individual
- Ensure all relevant news is disseminated through these networks with channel-appropriate content
- Initiate conversations and build relationships with digital influencers on a consistent basis
- Prepare monthly Social Media Report
- Read industry and social media news and training materials provided by Corporate and / or corporate agencies
- With direction and assistance from Director of Public Relations, update and maintain property website, app and external booking engines within the corporate standards, and maintain current image library and video footage to maximize media coverage. Facilitate media requests, interviews, photo shoots, and maintain press clippings and media lists. Act as web contact for hotel divisions and Corporate Web Team in conjunction with the Director of Marketing
- Create and coordinate monthly (and as needed) email blasts to local email lists through our Four Seasons programs with input and support from the Director of Public Relations.
- Assist with video and photo shoots at the hotel as well as create new, on-brand photography for social media posts as needed
Public Relations / Marketing- 35%
Additional Functions - 5%
Desired Skills and Experience
What to Expect :
Anticipated to hire someone by March 3rd
Learn more about what it is like to work at Four Seasons, visit us :
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Salary : $27
