What are the responsibilities and job description for the Ice Cream Parlor Team Member position at Four Seasons Island Resort?
Company Overview
Four Seasons Island Resort is a leading hospitality provider offering exceptional experiences to our guests. Our commitment to excellence drives us to provide unparalleled service and quality.
Job Description:
We are seeking a friendly and welcoming Counter Attendant to join our team. As the face of our ice cream parlor, you will be responsible for providing outstanding customer service and creating memorable experiences for our guests.
Responsibilities:
• Prepare our parlor for service by ensuring all necessary supplies and equipment are in place.
• Greet guests as they arrive and make them feel welcome throughout their visit.
• Take orders accurately and confirm special requests to ensure a seamless experience.
• Be knowledgeable about our menu and use that expertise to enhance guest conversations.
• Collaborate with restaurant servers and kitchen/bar staff to deliver exceptional service.
• Address guest concerns promptly and guide them to a resolution that leaves them satisfied.
• Present bills in a timely and accurate manner to finalize the guest's experience.
Qualifications:
No prior experience is required; we offer comprehensive training.
• Possess an engaging and welcoming personality that makes guests feel at ease.
• Demonstrate a genuine passion for delivering exceptional customer experiences.
• Exhibit excellent communication skills to effectively interact with guests and colleagues.
• Ability to work a flexible schedule including nights and weekends.
Four Seasons Island Resort is a leading hospitality provider offering exceptional experiences to our guests. Our commitment to excellence drives us to provide unparalleled service and quality.
Job Description:
We are seeking a friendly and welcoming Counter Attendant to join our team. As the face of our ice cream parlor, you will be responsible for providing outstanding customer service and creating memorable experiences for our guests.
Responsibilities:
• Prepare our parlor for service by ensuring all necessary supplies and equipment are in place.
• Greet guests as they arrive and make them feel welcome throughout their visit.
• Take orders accurately and confirm special requests to ensure a seamless experience.
• Be knowledgeable about our menu and use that expertise to enhance guest conversations.
• Collaborate with restaurant servers and kitchen/bar staff to deliver exceptional service.
• Address guest concerns promptly and guide them to a resolution that leaves them satisfied.
• Present bills in a timely and accurate manner to finalize the guest's experience.
Qualifications:
No prior experience is required; we offer comprehensive training.
• Possess an engaging and welcoming personality that makes guests feel at ease.
• Demonstrate a genuine passion for delivering exceptional customer experiences.
• Exhibit excellent communication skills to effectively interact with guests and colleagues.
• Ability to work a flexible schedule including nights and weekends.
