What are the responsibilities and job description for the Scheduler position at Four Seasons, The Care You Trust?
Our Accolades.
Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.
Our Benefits.
Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:
- Competitive Salaries, Reviewed Annually
- Annual Operational Performance Bonus Opportunities
- $0 Employee Premiums on Medical Insurance
- Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
- Medical & Dental Insurance Benefits First of the Month after Hire
- 403B Retirement Plan with Employer Match
- Generous Paid Time Off Package- 20-29 Days of PTO Per Year
- Up to 6 Paid Holidays
- Employer Paid STD, LTD, & Life Insurance
- Employer Paid Teletherapy & Telemedicine Coverage
- Health & Dependent Care Flexible Spending Accounts
- A Robust Employee Wellness Program
- Up to $3k in Tuition Reimbursement Each Year
Scheduler
Reports To: Administrative Team Leader
Status: Non-Exempt (Hourly)
FT, PT, PRN: Full-Time
Shift: Monday - Friday; 8AM -4:30PM
Location: Flat Rock, NC
Salary Range: $18 - $22
Position Summary:
Responsible for the scheduling of clinical staff for patient visits.
Essential Duties & Responsibilities:
- Work to achieve performance goals, pursue progress toward my development plan (IDP) and demonstrate Four Seasons values and competencies
- Schedule patient visits in the home, ALF and Nursing Home settings
- Communicate updates and changes to clinical staff and patients
- Data entry of clinical staff schedules and patient data utilizing various scheduling tools
- Verification of completed documentation upon completion of visit
- Coordinate missing visit documentation for disciplines that are centralize scheduled with appropriate staff, provider, and/or leader as necessary to ensure documentation is completed timely and accurately
- Assist in answering Hospice Care calls
- Abide by all organizational privacy, confidentiality, and HIPAA policies
- Compile and analyze scheduling data from various sources to prepare finalized schedule(s)
- Provide lead and/or back up receptionist support to include greeting visitors in person or by telephone and to connect those with the appropriate staff person or services that will best serve their needs in a friendly, professional manner.
Knowledge, Skills & Abilities:
- Knowledge of HIPAA privacy policies
- Excellent organization skills
- Excellent written, oral and collaborative communication skills
- Excellent interpersonal skills
- Excellent attention to detail and accuracy
- Proficient in MS Office: Outlook, Excel & Word
- Intermediate to advanced MS Excel skills
- Ability to work independently with minimum supervision
- Ability to work under pressure to meet deadlines
- Ability to take initiative and utilize innovative techniques
- Ability to interact with various departments throughout the organization
- Ability to participate as a team player
- Ability to plan, prioritize and coordinate daily tasks
- Ability to sit for prolonged periods of time; in excess of four hours per day
Minimum Qualifications:
Education:
- Associate’s degree in healthcare, business, or a related field preferred
Experience:
- 2-4 years of work experience in the administrative, business or healthcare field
Licensures & Certifications: (if applicable)
- Valid Driver’s License and proof of automobile insurance
Summary of Physical Requirements:
- Walking, sitting
- Hand dexterity to include grasping/gripping and writing
Intent & Function:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.
JOB DESCRIPTIONS ARE NOT INTENDED AS AND DO NOT CREATE EMPLOYMENT CONTRACTS. THE ORGANIZATION MAINTAINS ITS STATUS AS AN AT-WILL EMPLOYER.
Other Duties:
- Assist with accurate processing of payroll as directed
- Participate in ongoing education and training offered by the agency and/or as required
- Comply with company policies, procedures, guidelines, and Mission Statement
- Practice safety and infection control methods
- Maintain evening, weekend, and holiday clinical call schedule and send to staff/vendors as needed
- Complete Monthly or Biweekly Caseload Reports and send to CMO and HMO
- Provide ongoing administrative support to provider’s leaders as directed (i.e., provide pre-meeting goal progress tracking, CME tracking, schedule ongoing meetings, notetaker for ongoing meetings)
- Maintain agency’s weekly PTO List and make available for all staff to access and view
- Maintain clinical (nursing and CNA) emergency roster rotation for clinical leaders as needed
- Audit scheduling accuracy through utilization of reporting from EMR at a minimum of three times a week
- Other duties as assigned
Salary : $600
