What are the responsibilities and job description for the Bell Attendant position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.The Opportunity
- Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.
- Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Preferred Qualifications and Skills
- Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
- Requires oral proficiency in the English language.
- Bending to pick up or place luggage or boxes on cart.
- Pulling luggage carts with weight of up to 200 pounds. Cart may be pulled up to the length of a full city block.
- Lifts boxes of up to 100 pounds and carries them for up to 15 feet.
- Is mobile during 100% of shift.
Benefits Four Season Employees Enjoy
- Competitive Employee Health, Basic Dental and Vision Insurance
- Complimentary Rooms Nights at Four Seasons
- Exclusive discount and travel programs with Four Seasons
- Vacation, Sick and Holiday Pay
- Paid Parental Leave
- 401k plan with match
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- And so much more!
