Catering & Conference Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the role

Four Seasons Resort Scottsdale at Troon North
Sell and plan events with excellence.

Team player working in harmony with the resort team to achieve revenue goals.

What you will do

• Selling and servicing bespoke events with detailed proposals, estimates, Banquet Event Orders and diagrams to exceed the client's vision and expectations.
• Client Relationship Management: Develop and maintain trusted client relationships, understanding their needs to deliver exceptional service that secures repeat business and referrals.
• Event Planning and Coordination: Oversee all aspects of event planning, from menu selection and logistical arrangements to staffing and event setup, ensuring seamless execution and adherence to Four Seasons standards.
• Sales and Revenue Generation: Generate new business leads, negotiate contracts, and close catering sales for events. Upsell and cross-sell services to optimize revenue across all food & beverage outlets.
• Banquet Event Orders (BEOs): Develop and manage BEOs and Resumes, ensuring accurate communication of event details to all departments involved.
• Financial Management: Create cost estimates, manage budgets, and coordinate billing with the accounting team. Ensure profitability while meeting client expectations and maintaining high standards.
• Vendor and Department Collaboration: Work closely with Culinary, Banquet, Reservations, and Front Desk teams to ensure flawless event coordination. Manage relationships with third-party vendors and oversee load-in and event breakdown.
• Quality Assurance and Post-Event Follow-up: Conduct post-event evaluations and collect feedback to assess client satisfaction and enhance future event planning. Participate in daily and weekly meetings to report on event updates and client needs.

What you bring

• Experience: Minimum 3 years in a similar role within a luxury or ultra-luxury hotel.
• Skills: Proficiency in Delphi, Microsoft Office Suite, and strong familiarity with event planning software. Exceptional communication, organizational skills, and problem-solving ability.
• Language: Required to speak, read, and write English, with fluency in other languages preferred.
Personal Attributes: A proactive, detail-oriented relationship builder with a passion for hospitality and high standards of service.

Schedule & Hours:

• Must be able to work evenings, holidays, and weekends

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.