What are the responsibilities and job description for the Front Desk Agent position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.About the role:
The Front Desk Agent welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards . This role is part of the Front Office Team, reporting to the Front Office Manager.
What you will do:
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
Resolves guest complaints , and find opportunities to recognize and personalize the service experience for all guests
What you bring :
One years e xperience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences .
What we offer:
Rewardin g Work Culture
Exc ellent Mentoring, Training and Development Opportunities
Medic al, Dental, and Vision Insurance Program
Com plimentary Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay
Com plimentary employee meals prepared by the Four Seasons Culinary Team
Co mplimentary dry cleaning of employee uniforms
Discounted p arking
401k participation with a company matching program
Schedule & Hours:
• This is a full-time position
• Open availability expected, with scheduled shifts including late nights, holidays and weekends
