What are the responsibilities and job description for the In-Room Dining Coordinator position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.Join our AAA Five Diamond property in Central Florida!
The Opportunity:
In-Room Dining Coordinator
Who We Look For:
We are looking for an individual who can delight guests by coordinating In-Room Dining experience s through a detail ed and guest-focused perspective. You will receive guest requests and communicate directly with the team to de liver the best personal dining experience possible, taking action on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role
Responsibilities:
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
C oordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Work harmoniously and professionally with co-workers and supervisors.
Minimum Qualifications:
Prior experience of 1-2 year’s in Food & Beverage is preferred.
Knowledge of internal systems is preferred .
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently.
Ability to function well under pressure, set priorities and adjust to changing conditions.
High work ethic, with a sense of responsibility for the role filled within our team.
Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.
Must have open availability, including overnight shift coverage as needed.
A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.
Comprehensive Benefits
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits package
- Medical Insurance after 30 days of employment
- Employer-paid Dental and Vision insurance
- 401(k) and Retirement Plan Matching
- Employee Assistance Program And so much more!
Four Seasons Hotels & Resorts, Employer of Choice
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
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We look forward to receiving your application !
