On-Call Lobby Ambassador

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

Our Brand Promise:
At Four Seasons, Life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique:
In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

What we expect:

Job duties include but are not limited to:

• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests.

• Directs hotel guests to the Front Desk for check-in.

• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

• Greets all guests passing through Front Door and offers them assistance.

Ideal candidate will have:

• Excellent interpersonal and communication skills, both in person and by telephone.

• Knowledge of Opera is preferred.

• Ability to learn multiple computer software and accurately input information into the systems.

• Ability to work cohesively with co-workers both within and outside of your department.

• Ability to prioritize, organize and follow up.

• Previous hotel front desk and hospitality experience is strongly preferred. Must be available to work weekends, days, evenings and holidays.

• Excellent reading, writing & oral proficiency in the English language.

• Good organizational skill and ability to multitask.

• Attention to detail and high level of creativity

• Able to negotiate, organize, delegate & work under pressure

We Offer:

• Hourly: $26.32

• 401K Retirement Savings Plan

• PTO Accrual

• Complimentary Meals

• Free on-site parking

• Growth & Development opportunities

S chedule:

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.