Overnight Resort Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

The Four Seasons Resort Palm Beach is looking for an Overnight Resort Assistant Manager to join our exciting Rooms team.

This is a great opportunity for a candidate that has a minimum of 12 months of supervisory or assistant management level experience within a luxury hotel setting. The ideal candidate will have multiple divisional experience but not required. The candidate will possess strong leadership and management skills to lead a team and provide an exceptional guest experience. The candidate must be passionate and goal driven with a desire to work towards a department head role. The role requires flexibility, strong organizational skills and adaptability. A genuine passion for excellence and continuously setting the bar high in all areas of the resort is a must for this position.

This position reports to our Front Desk Manager. The home department is Front Desk, but the candidate must be able to oversee and assist in different departments if business requires.

What you will do

• Manages the staff at the Front Desk & Overnight Team

• Serves as manager on duty and point of contact during overnight shifts

• Interviews, trains and schedules the staff and conducts Performance Evaluations and disciplines staff when needed

• Coordinates arrivals, departures and billing requirements with Sales and Catering Department

• Blocks rooms for arrivals and ensures any discrepancies are resolved

• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

• Assures that all financial and credit procedures are followed

• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you bring

• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Must have previous Rooms Division experience in a managerial role
• Able to efficiently and effectively handle stressful situations and guest concerns/complaints
• Must have Front Office experience
• Work authorization for this location is required

What we offer

Competitive Salary & Wages
401(k) Retirement Plan
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
… and so much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.